Case Study: James City County achieves a modern, award-winning website with CivicPlus

James City County saves thousands on bid packets with CivicPlus

James City County faced the challenge of managing an outdated, custom-built website that was difficult to update and not mobile-responsive. To establish a modern digital presence, the county partnered with vendor CivicPlus and implemented its Municipal Websites CMS solution.

The CivicPlus solution provided a complete website redesign focused on user-oriented content and mobile convenience. This allowed county departments to self-manage content and introduced self-service features like online bid postings and forms. Results included significant cost savings, reduced call volume, improved staff efficiency, and the website winning eleven awards for design and functionality.

James City County

Chris Coleman

Web Interaction Designer