Case Study: James City County streamlines resident self-service with CivicPlus

James City County grows chatbot usage with CivicPlus

James City County faced the challenge of modernizing its outdated digital resident communication and engagement solutions, which included an unwieldy website with thousands of PDFs. To update its platform, the county partnered with vendor CivicPlus for the implementation of a new Municipal Websites content management system.

By implementing CivicPlus's integrated chatbot and new CMS, the county streamlined resident service and improved digital accessibility. The solution's measurable result is a continual growth in chatbot usage by residents, which has also helped the county identify and fill content gaps on its website.

James City County