Case Study: James City County improves housing access and reduces staff workload with CivicPlus

James City County boosts housing portal traffic 117% with CivicPlus

James City County, Virginia, faced a challenge where residents struggled to access housing resources due to fragmented information and limited mobility. This fragmented system created friction for both residents and county staff. To address this, the county partnered with CivicPlus to implement a solution using its Municipal Websites and other digital services.

CivicPlus implemented a centralized and accessible Housing Resource Portal designed to meet the needs of all residents. The solution significantly improved access, reduced staff workload by cutting repetitive inquiries, and strengthened trust in county services. Measurable results included dramatic increases in key program page traffic, such as a 98% rise in views for income-based rental opportunities and a 117% surge in visits to local food bank information.

James City County, Virginia