Case Study: Essex County College streamlines OPRA requests with CivicPlus NextRequest

How this public New Jersey College is modernizing its OPRA process

Essex County College, a New Jersey community college, was managing about 50 OPRA requests a year, with requests becoming more complex over time. Before working with CivicPlus, the college handled requests through email and relied on manual tracking, redactions, and communication follow-up, which created friction and risked missed messages.

To streamline the process, Essex County College implemented CivicPlus’s NextRequest records request software. The new digital workflow improved request management, communication tracking, and document handling, helping the college modernize its OPRA process and become more efficient in handling public records requests.

Essex County College

Bianca Toliver

Records Custodian