Case Study: Village of Niles achieves faster, easier records request management with CivicPlus

How the Village of Niles, IL, Modernized its Records Request Process with NextRequest from CivicPlus®

The Village of Niles, Illinois needed a better way to manage its growing FOIA and public records requests. Before working with CivicPlus, staff relied on pen-and-paper methods and then an Excel spreadsheet, which made it difficult to streamline request fulfillment across departments and manage about 550 records requests each year.

CivicPlus implemented NextRequest for the Village of Niles to automate records request management, improve redaction, and provide an audit trail. As a result, staff can respond more quickly, track performance more easily, and new employees can get up to speed faster, making the process much more efficient.

Village of Niles

Kathy M. Thake

Assistant to the Village Manager