Case Study: Township of Middletown, NJ saves time and money on records request management with CivicPlus

How the Township of Middletown, New Jersey, is Paving the Way in OPRA Innovation

The Township of Middletown, NJ needed a more efficient way to manage a growing number of Open Public Records Act (OPRA) requests. Before working with CivicPlus, the township relied on Excel spreadsheets and email, which made tracking requests and handling related paperwork difficult.

CivicPlus, through its NextRequest product, implemented automated records request management workflows for Middletown. The result was a more organized, highly functional system that kept communications out of email and improved redaction and reporting, helping township leaders better show how much time and money were being spent on records requests.

Township of Middletown, NJ

Heidi Brunt

Town Clerk