Case Study: Puyallup, Washington Police Department achieves a more transparent and efficient records request process with CivicPlus

How the Puyallup, Washington Police Department Upgraded its Records Request Process with CivicPlus®

The Puyallup, Washington Police Department needed a scalable way to make public information more accessible and manage growing records requests more accurately. Its manual process of using spreadsheets and reminders was time-consuming and not sustainable, so it turned to CivicPlus and its NextRequest records request software.

CivicPlus implemented NextRequest to help the department track, search, and fulfill requests more efficiently. As a result, the department can now respond to records requests more quickly and transparently, with improved accuracy and easier document retrieval and tracking.

Puyallup, Washington Police Department

Nichole McNiven

PD Records Supervisor