Case Study: Minot Police Department achieves streamlined records request management with CivicPlus

How the Minot, ND Police Department Overhauled its Records Requests Process with CivicPlus®

The Minot Police Department needed a better way to track and respond to a rapidly growing volume of public records requests, which had increased by 20% to 30% over three years and reached about 3,000 requests per year. Before working with CivicPlus, staff relied on spreadsheets and manual processes, making it difficult to know request status and causing some requests to be lost or overlooked.

CivicPlus implemented NextRequest, a FOIA records request management solution, to help the Minot Police Department organize, track, and fulfill requests more efficiently. The result was a more scalable process that helped the team keep pace with growing demand, freed up time for other critical work like transcription, data entry, and digitizing older files, and improved their ability to serve both the public and other agencies.

Minot Police Department

Allison Hirschfield

Senior Records & Administrative Specialist