Case Study: City of Prescott, Arizona achieves a streamlined records request process with CivicPlus

How the Growing Community of Prescott, Arizona, Optimized its Records Request Process

The City of Prescott, Arizona was managing public records requests through a highly manual process of emails, paper forms, and phone calls, which made it difficult to track request status, find records, and report on activity. As the community grew and request volume increased, the City needed a more efficient system and adopted NextRequest, now part of CivicPlus.

CivicPlus implemented NextRequest to automate records request management workflows and improve visibility across departments. The City can now easily find and track requests, communicate directly with requesters, run statistical reports, and collect records fees more efficiently; with PRA requests up 20% from 2018 to 2019, the new process helped Prescott handle demand more effectively and improve civic service experiences.

City of Prescott, Arizona

Angelisa Winemiller

Legal Services Administrator