Case Study: City of Chino achieves a modern, more efficient records request process with CivicPlus NextRequest

How the Growing City of Chino, California Modernized its Records Request Process

The City of Chino, California was managing public records requests manually in spreadsheets and on a physical calendar, which led to duplicate requests, missed follow-ups, and difficulty tracking deadlines. CivicPlus helped the city modernize this process with its NextRequest records request software.

CivicPlus implemented NextRequest for the City of Chino on September 24, 2020, creating a more automated system for handling requests. The result was easier management of request surges, fewer requests needing to be filed, and more staff time freed up for strategic work; the city also noted that NextRequest’s publishing feature could help reduce future request volume.

City of Chino

Jack Morgan

City of Chino