Case Study: Orange County Sheriff’s Office streamlines public records requests with CivicPlus NextRequest

How Streamlining Records Requests Helped the Orange County Sheriff’s Office of Florida Manage the Death Investigation of Bob Saget

The Orange County Sheriff’s Office, serving more than 1.4 million residents in Florida, needed a better way to manage a surge of public records requests while staying compliant with Sunshine laws. After a high-profile death investigation drew national attention, the agency faced an overwhelming volume of requests and needed a single, organized system to track and respond to them efficiently. CivicPlus helped the Orange County Sheriff’s Office use NextRequest for public records request management.

CivicPlus implemented the NextRequest portal to centralize incoming requests, streamline workflows, and improve tracking with features like audit trails, task assignments, and a centralized document hub. The result was faster, more transparent records handling: the Orange County Sheriff’s Office promptly responded to 58 Bob Saget-related requests and has managed roughly 35,000 requests over 15 months, about 77 per day, with greater efficiency and less manual burden.

Orange County Sheriff’s Office

Sergio Uribe

Corporal