Case Study: City of New Haven achieves greater transparency and code enforcement efficiency with CivicPlus

How New Haven, CT Uses Civic Technology for Code Enforcement

The City of New Haven faced inefficient code enforcement, with overwhelming phone traffic and concerns about accurately documenting citizen complaints. To improve how it handled requests related to blight and code violations, New Haven turned to CivicPlus and its SeeClickFix solution as part of its 311 CRM Management approach.

CivicPlus implemented SeeClickFix to streamline community concerns and give Neighborhood Specialists better tools and data to respond faster. The result was improved transparency, efficiency, and accountability, along with real-time responses and more effective dispatching; the interactive map also helped identify patterns and improve service delivery across the city.

City of New Haven