Case Study: Township of Eastampton, NJ achieves greater records request efficiency with CivicPlus NextRequest

How Eastampton, New Jersey came to Embrace Records Request Management Efficiency

The Township of Eastampton, NJ relied on paper-based, fax, and email processes to handle public records requests, which made it hard to track requests, meet deadlines, and manage transparency with a small staff. The Township turned to CivicPlus and its NextRequest product to modernize records request management.

CivicPlus implemented NextRequest as a digital records request portal, giving Eastampton one place to receive, track, redact, and process requests more efficiently. The result was improved responsiveness, fewer manual steps, and more time freed up for strategic work; Township leaders also praised the system’s ease of use, dashboard visibility, and redaction tools.

Township of Eastampton, NJ

Kim-Marie White

Township Clerk/Township Manager