Case Study: Gwinnett County achieves modern recreation management with CivicPlus

Gwinnett County, GA Moves to CivicRec for Modern Rec Management Tool

Gwinnett County needed a modern way to manage parks, facilities, classes, and activities as its outdated recreation software limited online engagement, registrations, and facility rentals. The county also faced efficiency issues from a desktop-based system with seat limits and growing data loads, prompting it to seek a more flexible solution from CivicPlus, including Recreation Management software.

CivicPlus implemented a web-based Recreation Management platform that enabled online registration, reservations, reporting, and 24/7 access for staff and residents. The result was a more intuitive user experience and stronger operational efficiency, with Gwinnett County processing over $5 million through the system and handling very few support requests, most of them user error.

Gwinnett County

John Register

Community Services Manager