Case Study: Village of Grafton achieves efficient social media records compliance with CivicPlus Social Media Archiving

Grafton WI Discovers the Value of Social Media Archiving

The Village of Grafton in Wisconsin faced a public records challenge when a social media request arrived that would have taken too much time and staff effort to fulfill manually. After initially passing on the idea, the Village reconsidered its need for a manageable way to capture posts across multiple platforms, and turned to CivicPlus Social Media Archiving.

CivicPlus implemented Social Media Archiving software to streamline records requests and help the Village comply with open records laws. As a result, Grafton cut request handling time from about two hours to less than 20 minutes, uncovered deleted comments relevant to the request, and became better prepared to handle future social media records requests efficiently.

Village of Grafton

Jeff Caponera

Police Chief