Case Study: Gilbert, AZ achieves a more efficient resident request experience with CivicPlus 311 CRM software

Gilbert, AZ Turns Potholes Into Praise with SeeClickFix Citizen Relationship Management Software

Gilbert, AZ needed a better way to manage resident service requests through its 311 process. Its previous system created confusing forms, missing information, and slow communication, making it harder for residents to report issues like potholes and for staff to respond efficiently. CivicPlus’ SeeClickFix 311 CRM software was chosen to improve ease of use and streamline request management.

CivicPlus implemented the SeeClickFix 311 CRM solution for Gilbert, AZ, giving residents instant submission feedback, photo uploads, email confirmations, service updates, and anonymous request options. The result was greater administrative functionality and more positive resident interactions, making the request process easier for both citizens and city staff.

Gilbert, AZ