Case Study: Forest Hills, Tennessee improves resident access to ordinances with CivicPlus integrated website and online code hosting

Forest Hills, Tennessee, Partners with CivicPlus® for Integrated Website and Online Code Hosting

Forest Hills, Tennessee wanted to make its code of ordinances easier for residents to access and also needed a modern website overhaul. Before working with CivicPlus, residents had to visit City Hall or call staff to request code information, and even then it could take days to locate the right ordinance.

CivicPlus delivered an integrated Municipal Website and Online Code Hosting solution, combining the city’s website and code access with one shared search bar and a Drupal-based CMS. The result was smoother navigation, easier ordinance lookup, and improved transparency through features like recent changes and amendment history, with the city noting improved resident satisfaction and website content reachable in three clicks or less.

Forest Hills, Tennessee