Case Study: Elkhart improves permitting efficiency and resident communication with CivicPlus software

Elkhart resolves over 98% of requests with CivicPlus

The city of Elkhart, Indiana, needed a more user-friendly and flexible community development technology solution with better customer support than their previous vendor. To address this challenge, they turned to CivicPlus and its Community Development software, which was integrated with their existing CivicPlus 311 CRM system.

By implementing CivicPlus's integrated solution, the city streamlined its processes, fostering improved inter-departmental collaboration and organizational efficiencies. The measurable results included a significant reduction in permit review times, allowing construction to start quicker. Furthermore, the CivicPlus 311 CRM system processed over 9,126 requests with a 98% resolution rate, drastically improving communication and connections with residents.

Elkhart