Case Study: Elkhart, Indiana achieves greater efficiency and streamlined services with CivicPlus

Elkhart, IN Improves Efficiencies with Integrated Software from CivicPlus®

Elkhart, Indiana needed a community development technology solution that was easier to use, more flexible, and supported better by its vendor. The city also wanted a more efficient resident request management process, and it was already using CivicPlus 311 CRM software when it looked to CivicPlus for help.

CivicPlus added its Community Development software alongside the existing 311 CRM platform, creating a more integrated workflow for permitting, inspections, and approvals. The result was stronger collaboration, better visibility across departments, and faster permitting and review times, with construction starting sooner. In resident services, CivicPlus’ 311 CRM helped Elkhart handle 9,126 requests and resolve over 98% of them, while reducing phone call complaints and improving communication with constituents.

Elkhart

Aimee Lattimer

Customer and Executive Services Manager for the Office of Building and Code