Case Study: East Point, GA maximizes citizen communication with CivicPlus SeeClickFix 311 CRM

East Point, GA Uses SeeClickFix Notices to Maximize Communication Reach

East Point, GA needed a reliable and efficient way to communicate important updates to residents, from emergency alerts and service notices to city events and volunteer opportunities. The city’s Public Information Officer used CivicPlus’s SeeClickFix 311 CRM, specifically the Notices feature, to reach the community directly on their mobile devices.

With CivicPlus, East Point expanded its communication reach and improved resident engagement. The number of people subscribed to receive Notices grew from 300 in 2017 to more than 1,000, and the city sent out more than 70 Notices in 2019 alone, with strong word-of-mouth and community response showing the tool’s impact.

East Point

Shannon Wiggins

Public Information Officer