Case Study: East Palo Alto enhances resident self-service with CivicPlus Municipal Website

East Palo Alto boosts resident self-service with CivicPlus municipal website for 29,448 residents

The City of East Palo Alto, California, partnered with CivicPlus and its Municipal Website solution to overcome a dated digital presence. The city's old website lacked modern features and a user-friendly design, which hindered residents' ability to find information and complete tasks online efficiently. Staff also needed an easy-to-use content management system to manage the site.

CivicPlus implemented a new municipal website with an intuitive layout, prominent search, and quick links to popular services. The solution included integrated citizen request tools and new pages for parks and projects to boost transparency. As a result, East Palo Alto residents gained significantly enhanced self-service capabilities online, and city staff can now easily manage all new content with minimal training required.

East Palo Alto