Case Study: City of Durham, NC achieves a modern, mobile-friendly website and increased resident self-service with CivicPlus CivicEngage

Durham, NC Turns to CivicPlus for Government Website Design Consulting

City of Durham, NC faced an outdated, desktop‑only website that could not keep pace with rapid population growth or the city’s goal to boost resident self‑service and engagement. To modernize its online presence, the City of Durham, NC engaged CivicPlus, using CivicPlus’ CivicEngage platform and CivicAdvise consulting services to guide a strategic redesign and align dozens of stakeholders around a clear, data‑driven plan.

CivicPlus’ CivicAdvise team led heat‑mapping and traffic analysis, helped form a focused seven‑person implementation team, migrated existing data, delivered hands‑on training, and launched a mobile‑responsive CivicEngage site. The result, delivered by CivicPlus, was smoother implementation, positive feedback from residents and departments, increased traffic to department pages, higher mobile usage, and expanded online self‑service — residents can now request services, report issues, and watch council meetings live.

City of Durham, NC

John Stinson

Web Application Manager for Technology Solutions