Case Study: Carbon Valley Parks and Recreation District achieves greater operational efficiency and community engagement with CivicPlus

CivicPlus and Carbon Valley Parks and Recreation District A Blueprint for Community Engagement in Frederick, Colorado

Carbon Valley Parks and Recreation District in Frederick, Colorado was struggling with an outdated system that made daily operations cumbersome and slowed service to residents. The district needed a more user-friendly way to manage recreation services and community engagement, and turned to CivicPlus for its Recreation Management solution.

CivicPlus implemented its Recreation Management platform to streamline workflows, simplify staff training, and improve communication with the community. The results were significant: training time dropped from 2–3 weeks to just a few days, new public user accounts could be set up in an average of 1 minute and 23 seconds, and the district achieved an 88.9% adoption rate of core features along with a 100% user retention rate.

Carbon Valley Parks and Recreation District

Kathy Lind

Facilities Manager