Case Study: City of Tamarac reduces wait times and boosts satisfaction with CivicPlus

City of Tamarac reduces wait times by 40% with CivicPlus

The City of Tamarac faced challenges with high call volumes, fragmented systems, and limited visibility into resident needs, which hindered its ability to deliver fast and consistent service. To modernize its resident experience, the city partnered with CivicPlus to implement an integrated digital ecosystem using products like the Municipal Websites platform, SeeClickFix 311 CRM, and web accessibility tools.

CivicPlus provided a unified solution that connected the city's website, CRM, alerts, and an AI-powered call center. This integration streamlined communication and service delivery, resulting in a 40% reduction in wait times, 30% staff time savings on routine inquiries, and a 20% increase in resident satisfaction. The vendor's platform also significantly increased self-service adoption and improved digital equity.

City of Tamarac