Case Study: City of Spokane achieves compliant, automated social media archiving with CivicPlus

City of Spokane prepares for social media lawsuits with CivicPlus and retrieves 2 years of posts in minutes

The City of Spokane was concerned that its manual process of printing social media posts did not comply with Washington state public records laws. Their communications and legal teams needed a way to efficiently capture and preserve all social media content, including metadata, to fulfill records requests and be prepared for potential litigation. To address this challenge, they implemented the CivicPlus Social Media Archiving solution.

The CivicPlus solution provided an automated, searchable archive of all the City's social media activity. This proved invaluable when the Spokane Parks Department was sued and had to produce two years of social media records; CivicPlus allowed them to instantly retrieve all requested posts and comments. The city now has a scalable, risk management tool that ensures compliance and prepares them for any future public records or discovery requests.

City of Spokane