Case Study: City of Oskaloosa improves citizen service with CivicPlus

City of Oskaloosa improves citizen service with CivicPlus for 11,523 residents

The City of Oskaloosa, IA, needed a modern website to better serve its citizens and reflect its unique community culture. Their previous, basic site offered no interactive features, few online services, and was difficult to keep updated. Partnering with vendor CivicPlus and its CivicEngage product, the city sought to create a more useful and engaging online platform for its residents.

The solution implemented by CivicPlus provided a professional website that enables easy access to information and online services, reducing phone calls to city hall. CivicPlus's platform delivers instant notifications on issues like snow emergencies and integrates social media to better engage younger residents. The result is a more informed and invested citizenry, with the City of Oskaloosa now effectively using its website to educate the public and encourage participation in local matters.

City of Oskaloosa