Case Study: City of Marshall improves permitting efficiency with CivicPlus Community Development solution

City of Marshall streamlines permitting for 13,506 residents with CivicPlus

The City of Marshall, a small municipality in Missouri, faced significant inefficiencies due to time-consuming manual processes within its two-person code enforcement department. To address this challenge, the city partnered with CivicPlus to implement its Community Development solution for permitting, code enforcement, and licensing.

By implementing CivicPlus's software, the city automated its manual work, which drastically cut down on travel time and enabled remote work and virtual inspections. The solution provided a public portal that improved communication and transparency, leading to an enhanced relationship between the local government and residents. CivicPlus's technology also streamlined reporting and inter-departmental data sharing, resulting in greatly increased productivity and efficiency for the small staff.

City of Marshall