Case Study: City of Manteca cuts records request processing times with CivicPlus NextRequest

City of Manteca cuts public records processing time with CivicPlus NextRequest

The City of Manteca faced an inefficient and labor-intensive manual process for handling public records requests, relying on spreadsheets and email. This led to significant delays and coordination difficulties. To address this challenge, the city implemented the NextRequest platform from CivicPlus.

By adopting CivicPlus's NextRequest solution, the city automated its request acknowledgments and centralized all records and communications. This resulted in significantly reduced processing times, eased staff workloads, and increased governmental transparency. The measurable impact included instantaneous automated responses to requestors and a notable increase in incoming public requests due to improved accessibility.

City of Manteca