Case Study: City of Kirkland boosts first-day registrations by 32% with CivicPlus Recreation Management Software

City of Kirkland boosts first-day registrations 32% with CivicPlus

The City of Kirkland, a growing suburb of Seattle, faced a significant challenge when its previous recreation management software partner announced it was sunsetting its solution. This forced the city's Parks and Community Services Department to search for a new, robust system that could efficiently handle activity registrations for its large population while being supported by responsive customer service. They selected CivicPlus and its Recreation Management software as their new solution partner.

By implementing CivicPlus Recreation Management software, the city gained a user-friendly platform that streamlined the registration process. The most notable result was an immediate 32% increase in enrollments on the first day of the hard launch. CivicPlus's solution provided citizens with instant account access, integrated with the city's financial system, and received praise for its intuitive interface, leading to greater efficiency and resident satisfaction.

City of Kirkland