Case Study: City of Hollywood, Florida boosts social media archiving and resident engagement with CivicPlus

City of Hollywood, Florida saves staff time with CivicPlus social media archiving

The City of Hollywood, Florida faced a challenge in expanding its social media outreach due to state public records laws. Their manual process of archiving posts was time-consuming and created non-searchable records, which posed a legal risk. CivicPlus provided a solution with its Social Media Archiving software to automate this process.

The CivicPlus solution automatically captures social media content in a legally compliant format, saving staff significant time and effort. This allowed the city to safely increase its social media output across five accounts, improving resident engagement and trust. The software also provided easy-to-export reports to demonstrate social media growth and track successful interactions.

City of Hollywood, Florida