Case Study: City of Fort Wayne achieves an accessible, resident-first digital experience with CivicPlus

City of Fort Wayne gets ADA-aligned website support from CivicPlus, with 8 disability-community testers giving it two thumbs up

The City of Fort Wayne was struggling with an outdated municipal website that lacked accessibility, searchability, and mobile responsiveness, making it difficult for both residents and staff to find information. To address this challenge, the city partnered with vendor CivicPlus for a full website overhaul using their Municipal Websites and CivicPlus Chatbot products.

CivicPlus delivered a modern, ADA-aligned website with intuitive navigation and robust search capabilities. The solution resulted in a surge in resident engagement, improved internal workflows, and received direct validation from the disability community. CivicPlus also provided hands-on support and training, empowering city staff to confidently manage content and leading to faster update turnarounds across departments.

City of Fort Wayne