Case Study: City of Fairfield achieves greater transparency and compliance with CivicPlus

City of Fairfield cuts public records response time and manages 3,200 monthly social posts with CivicPlus

The City of Fairfield, California, faced a significant challenge in managing a surge in public records requests while ensuring compliance with the California Public Records Act. Its small city clerk's office was overwhelmed, and its police department needed to archive a high volume of social media interactions. To address this, the city turned to vendor CivicPlus for its NextRequest Public Records Request software and its Social Media Archiving solution.

By implementing CivicPlus's software, the city automated and streamlined its processes. The use of NextRequest dramatically cut response times for records requests and introduced efficient redaction tools. The Social Media Archiving solution ensured compliance by automatically preserving all social media posts and comments, while its keyword alerts helped mitigate online risks. As a result, CivicPlus helped Fairfield achieve its goal of greater governmental transparency, building trust with its community through efficient and compliant operations.

City of Fairfield