Case Study: City of Eugene creates an engaging resident website with CivicPlus

City of Eugene improves municipal website engagement for 166,575 residents with CivicPlus

The City of Eugene faced challenges with its outdated municipal website, which was not mobile-responsive and difficult for both residents and staff to navigate. The fixed-width design performed poorly on devices, and the overcrowded homepage made it hard for users to complete simple tasks. To address this, the city partnered with vendor CivicPlus to implement their CivicPlus Municipal Website solution.

By working with CivicPlus, Eugene received a modern, mobile-responsive website that greatly improved citizen engagement and accessibility. The new CMS was far more intuitive for their 150 content contributors, featuring drag-and-drop functionality and an image repository. The solution resulted in a site that was extremely well-received by the community, elected officials, and staff, and it helped reduce call volumes by making information easier to find. CivicPlus provided the specialized government expertise and excellent support the city was looking for.

City of Eugene