Case Study: City of Durham improves resident self-service and mobile access with CivicPlus

City of Durham boosts resident self-service with CivicPlus after consulting with 50–60 stakeholders

The City of Durham, NC, needed to redesign its outdated civic website to improve resident self-service functionality and mobile responsiveness. To achieve this, they partnered with CivicPlus for government website design consulting and selected their Municipal Websites product.

CivicPlus provided expert consulting, guiding a small strategic team through a data-driven planning process that included heat mapping analysis. The solution delivered a new, mobile-responsive CivicEngage website. The results included increased resident engagement, higher traffic to department pages, and positive feedback on the new self-service tools and accessible design, with CivicPlus credited for the project's smooth implementation.

City of Durham

John Stinson

web application manager for Technology Solutions for the City of Durham