Case Study: City of Dallas achieves greater government transparency with CivicPlus Social Media Archiving

City of Dallas captures 120,000 social posts with CivicPlus social media archiving

The City of Dallas needed to enhance its government transparency and manage its fragmented social media presence effectively. To address this challenge, the city implemented CivicPlus's Social Media Archiving software, an automated solution designed to capture all public exchanges on its social platforms.

The CivicPlus solution automatically archives social media activity, which proved critical during crises like the 2016 police shooting, capturing over 120,000 related posts. This allows Dallas to provide transparent, searchable records to the public, supports compliance with public records requests, and has reduced the burden on city staff. By using CivicPlus, Dallas has strengthened citizen trust and opened up two-way communication with residents.

City of Dallas