Case Study: City of Appleton, WI achieves compliance, efficiency, and peace of mind with CivicPlus Social Media Archiving

City of Appleton, WI streamlines social media archiving with CivicPlus and drives 17,000 podcast downloads

The City of Appleton, WI needed a more efficient way to archive diverse social media content from multiple departments to ensure compliance with public record laws and eliminate its reliance on manual processes like screenshots. To meet this challenge, the city selected the Social Media Archiving solution from vendor CivicPlus.

CivicPlus implemented its Social Media Archiving tool to automate and streamline the city's archiving process across all departments. The results included significant time savings by replacing manual work, enhanced compliance, and increased community engagement, exemplified by a podcast initiative that achieved 17,000 downloads on a zero-dollar budget. CivicPlus provided the city with peace of mind that all digital communications are reliably archived and easily retrievable.

City of Appleton, WI