Case Study: Chesterfield County achieves a more accessible, user-friendly digital experience with CivicPlus

Chesterfield County boosts accessibility to 95% and cuts site pages 90% with CivicPlus

Chesterfield County faced significant challenges with its outdated and cluttered government website, which had over 4,000 pages. The site suffered from poor accessibility, inconsistent content, and a complex structure that made it difficult for residents to navigate and complete tasks. To address this, the county partnered with vendor CivicPlus, utilizing its Municipal Websites and Acquia Optimize products to begin a comprehensive digital transformation.

CivicPlus provided the solutions for a complete website overhaul and accessibility overhaul. The results were substantial; the county reduced its total pages by 90% without losing content and improved its accessibility compliance score from 60% to over 95%. The new site allows users to find information in half the clicks, and the integration of online forms significantly reduced phone calls and in-person visits. CivicPlus enabled a smarter, more seamless digital experience for both residents and staff.

Chesterfield County