Case Study: Burlingame, CA achieves streamlined public works management with CivicPlus

Burlingame, CA streamlines public works with CivicPlus and serves 30,576 residents more efficiently

The city of Burlingame, California, partnered with CivicPlus, utilizing its SeeClickFix 311 CRM software, to address a challenge of inefficient public service. Despite having both SeeClickFix for citizen requests and Cartegraph for asset management, the systems operated separately, preventing optimal process efficiency and hindering service to its tech-savvy residents.

CivicPlus implemented an integration between its SeeClickFix platform and the Cartegraph system. This solution created a streamlined, end-to-end workflow, allowing real-time data sharing and eliminating duplicate data entry. The result was a faster, fully paperless request completion process with greater transparency for citizens and improved data collection and tracking capabilities for the city, ultimately proving the city's responsiveness to community needs.