Case Study: City of Burlingame achieves streamlined public works efficiency with CivicPlus

Burlingame, CA Realizes the Power of Digital Integrations

The City of Burlingame was looking to improve service efficiency for its tech-savvy residents, but its public works team was struggling because its SeeClickFix 311 CRM and Cartegraph asset management systems were not sharing work order information. This limited visibility made it harder to manage citizen requests, assign field work, and keep residents informed. CivicPlus provided the SeeClickFix 311 CRM solution used in the city’s accessBurlingame program.

CivicPlus helped Burlingame integrate SeeClickFix with Cartegraph to create a more connected, end-to-end workflow for request tracking and asset management. The result was real-time request monitoring, faster work completion, improved transparency for residents, and a fully paperless process for field workers using iPads. The integration also reduced the need to manage two separate systems and improved data collection for tracking community concerns.

City of Burlingame