Case Study: Bucks County achieves a more positive civic experience with CivicPlus

Bucks County converts 6 paper forms to digital with CivicPlus

Bucks County in Pennsylvania faced the challenge of replacing its aging official county website, particularly as the COVID-19 pandemic made digital interaction a necessity. The county turned to CivicPlus for a modern municipal website design and hosting solution to create a positive digital experience for its residents.

The solution from CivicPlus included implementing a new website and adding their digital services and automations tool to digitize paper-based processes. This allowed the county to efficiently handle citizen requests, such as storm damage reports. The results included a streamlined digital experience for residents and staff, with a common look and feel across CivicPlus solutions. The vendor's software and expert team enabled Bucks County to successfully modernize its civic interactions.

Bucks County

John Regula

Chief Information Officer