Case Study: Borough of Red Bank boosts resident communication and multilingual access with CivicPlus

Borough of Red Bank adds 1,000+ subscribers in months with CivicPlus

The Borough of Red Bank, New Jersey, faced a challenge in reaching its diverse, multilingual community due to an outdated website and fragmented communication tools. This made it difficult to share vital information and build trust with all residents. To address this, the borough partnered with CivicPlus for a digital overhaul.

CivicPlus implemented its Municipal Websites, Mass Notification, and Web Accessibility solutions. This included a redesigned, easy-to-manage website with automatic translation and a newly deployed mass notification system for alerts. The results were significant, with over 1,000 new resident subscribers for alerts and updates in a matter of months. The solution dramatically improved accessibility, allowing residents to access forms and receive critical information in their preferred language.

Borough of Red Bank, New Jersey