Case Study: Bexar County streamlines staff efficiency and improves citizen access with CivicPlus

Bexar County, TX - Streamlines Staff Efficiency with Usable Website CMS

Bexar County, the fourth largest county in Texas, faced an outdated website built on HTML tables that was not mobile friendly and was difficult for staff and departments to maintain. Seeking an easy-to-use CMS, responsive design, and an affordable solution, Bexar County chose CivicPlus to overhaul its site and bring services into the digital age.

CivicPlus implemented a responsive CivicPlus CMS with drag-and-drop editing and tools like Calendar, Form Center, and Info Advanced, enabling departments to manage content directly and greatly reducing the burden on web staff. The new site improved findability and usability, sped up content updates, increased departmental self-service (most users with basic technical aptitude can manage content), and generated very positive citizen feedback.

Bexar County

Rebeka Gresham

Bexar County Webmaster