Case Study: Austin, Texas achieves digital code access and self-service with CivicPlus Municode Codification

Austin, Texas hosts 11 publications online with CivicPlus

The city of Austin, Texas faced the challenge of modernizing its outdated, hard-copy-only municipal code of ordinances and ten other publications. This created inefficiencies for staff and a lack of transparency, as residents had to call or visit City Hall to access information. To solve this, Austin partnered with CivicPlus and implemented its Municode Codification Online Code Hosting solution.

CivicPlus migrated all eleven publications online, providing digital access for both staff and citizens. The solution included a powerful unified search function, allowing residents to quickly find information across all documents. This eliminated the need for in-person visits or calls for code access, greatly increasing digital self-service and transparency for the Austin community.

Austin, Texas