Case Study: Aurora Police Department cuts records request turnaround time and paper use with CivicPlus NextRequest

Aurora Police Department cuts turnaround time by 97% with CivicPlus

The Aurora Police Department faced a manual and fragmented public records request process, leading to extreme inefficiencies and an average turnaround time of six months. To modernize its operations and meet growing transparency demands, the department partnered with vendor CivicPlus to implement its NextRequest public records management software.

CivicPlus's NextRequest solution centralized and automated the records process, enabling digital delivery and improved internal collaboration. As a result, the Aurora Police Department reduced its average turnaround time by 97% to under six days, cut its annual paper usage in half, and provided residents with significantly improved access to their records.

Aurora Police Department