Case Study: 125 LIVE streamlines activity registration and saves staff time with CivicPlus Recreation Management

125 LIVE saves 100 manual interactions a month with CivicPlus

125 LIVE, a community center in Rochester, Minnesota serving over 6,500 members, faced a challenge as its paper-based registration process could no longer keep pace with its growth. Every activity sign-up required staff assistance, which consumed valuable time and limited accessibility for its members. They turned to CivicPlus and its Recreation Management product for a solution.

By implementing CivicPlus Recreation Management, 125 LIVE introduced online self-service registration and automated reporting. This solution streamlined operations, saving staff over 100 manual tasks and 5+ administrative hours each month. It also secured $40,000 in recurring reimbursement revenue, strengthening sustainability and empowering members to sign up for activities independently.

125 LIVE

Alex Forrest

Membership Services Director