Case Study: Wipro achieves improved customer experience and 28% conferencing cost savings with Webex by Cisco

Wipro - Customer Case Study

Wipro, a global IT services firm with 182,000 employees across six continents, needed a secure, scalable collaboration platform to support hybrid work, simplify cross‑platform connectivity, and make meetings more impactful for employees and customers.

Wipro implemented Webex Meetings for its portable, plugin‑free experience that lets users start or join meetings from any device. During rollout Webex drove 7% month‑on‑month user growth, 37% user base growth in 15 months, and an immediate 28% reduction in monthly conferencing spend, boosting meeting effectiveness and customer loyalty.

Wipro

Rohit Adlakha

Chief Information Officer, Global Head of Wipro HOLMES and Automation Ecosystem