Case Study: IT Consultancy Development Limited achieves flexible, cost-effective cloud calling with Webex by Cisco

Webex Calling keeps UK small business running smoothly

IT Consultancy Development Limited (ITCD), a UK-based small business supporting other companies with server, networking, and IT services, needed to replace its outdated legacy phone lines as the UK moved away from analog systems. Facing limited handset options, high costs, and a need for flexible communication across devices, ITCD turned to Webex by Cisco and its Webex Calling service.

Webex by Cisco implemented Webex Calling to give ITCD a scalable cloud-calling solution with seamless use across mobile, laptop, and Cisco IP phones, plus integrations with Microsoft Exchange and Outlook. The result was simpler communications, better call quality, improved customer experiences, and lower costs than competing options, with ITCD noting it would have paid almost double with other providers for its monthly call volume.