Case Study: Teleradiology provider vRad achieves faster diagnoses and reduced patient anxiety with Webex by Cisco

vRad - Customer Case Study

vRad, a Minnesota–based teleradiology provider with about 850 staff and physicians, faced a challenge: routine breast screenings and other imaging often require immediate, collaborative review between technologists, subspecialty radiologists and patients. Traditional phone and email workflows were impersonal and slow, increasing patient anxiety and delaying diagnosis while large, high‑resolution image files demanded reliable, secure network access.

vRad implemented an end‑to‑end video and networking solution—including real‑time TelePresence/WebEx collaboration, prioritized HD video over UCS servers and Nexus switching, automated outbound contact center dialing, and layered security—to enable face‑to‑face consults and fast image sharing. The result: quicker, more personal diagnoses with reduced patient anxiety; critical‑findings communications dropped from ~11 minutes to under 60 seconds (over 10× faster); staffing efficiencies (10% of contact‑center agents reallocated); and improved operational performance and cash flow.

vRad

Patrick Williamson

Director of Information Technology