Case Study: Vivint Solar achieves true unified communications and instant work-from-home readiness with Webex by Cisco

Vivint Solar - Customer Case Study

Vivint Solar, a residential solar company, was running a fragmented collaboration environment across eight vendors, maintained by an 18-person team, and plagued by outages, performance issues and unmet roadmap commitments. The company also needed a fast way to enable all employees to work from home.

Vivint consolidated its collaboration stack on Cisco Webex—including Webex Contact Center, Calling, Meetings, Teams and Room Devices—creating true unified communications under one vendor. The move cut infrastructure management from 18 people to one, increased cloud ROI and enabled the entire company to switch to remote work overnight.

Vivint Solar

Mike Hincks

Director of IT Infrastructure