Case Study: VITAS Healthcare achieves faster caregiver connectivity and cost savings with Webex by Cisco

VITAS Healthcare - Customer Case Study

VITAS Innovative Healthcare, the largest end-of-life care provider in the U.S. with 11,000 professionals serving patients mostly in homes and residential facilities, needed a consolidated, reliable network to support mobile care and faster, more consumer-oriented services. Rapid growth left the company without the infrastructure and visibility required to route caregivers, roll out mobile applications, and accelerate innovation while maintaining productivity and security.

By standardizing on Cisco networking, wireless, security, and communications solutions and consolidating its data center, VITAS deployed thousands of mobile devices and new apps (including rapid consent-form workflows and a proprietary sync) to connect patients, caregivers, and call centers. The upgrade improved performance visibility, boosted security, and delivered measurable gains: 29% less time coordinating care, more than 18% reduction in device costs, 95% fewer service incidents, faster app deployments (months to one week), and data-driven improvements across 60,000 calls quarterly.

VITAS Healthcare

Patrick Hale

Senior Vice-President and CIO